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Terms and Conditions

AUDIO-ECSTASY WEBSITE AND STORE TERMS AND CONDITIONS FOR USE OF SITE AND SUPPLY OF PRODUCTS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THIS SITE. Introduction. Welcome to the www.audio-ecstasy.co.uk web site and store This web site is owned and operated by AUDIO-ECSTASY("Audio-Ecstasy/we/us"), whose registered address is PO Box 551 Hull HU5 5GN. All users of this web site are bound by these terms and conditions so please read these carefully before going on. Your use of this site and the information available on this site is subject to the terms and conditions set out below and by using this site you are acknowledging your consent to them. Audio-Ecstasy, in its sole discretion, reserves the right to change these terms and conditions at any time without notice, although any changes will be posted here. By browsing the web site you accept that you are bound by the current terms and conditions and notices and we therefore recommend that you check these each time you revisit the site. If you do not agree with the terms, please do not use the web site. If you have any questions regarding the terms and conditions, you should contact customerservices@audio-ecstasy.co.uk Contract Formation. When you place an order to purchase a product on our web site, your order is an offer to purchase those products. We will then send you a confirmatory e-mail setting out the details of your order. A contract will only come into existence in respect of each of the products ordered when we send you an e-mail confirming that we have accepted your order. Price. All prices on the web site are inclusive of VAT. We reserve the right to alter product prices on the web site to reflect any increase in the cost of the products for reasons beyond our reasonable control, this may include (but is not limited to) pricing mistakes, tax or other duty increases. Whilst we make every effort to ensure that all prices on our web site are accurate and up to date, sometimes errors do occur and the prices stated are incorrect. Where the correct price is lower than the one on our web site we will only charge you the lower amount. If the correct price is in fact higher than the price on our web site we will either contact you and discuss the pricing error before we proceed with your order, or notify you of the error and cancel your order. Prices online may differ from those in stores. Availability. When you order an item you see an indication of its availability. These indications and any dispatch times are estimates only and should not be relied upon as guaranteed. All items from the Uprising back catalogue are produced to order and we ask you to allow 28 days for delivery. For these orders we will send you an email when we receive your order, another one when your order is in production and finally we'll send you an email to advise when we have dispatched your order. Items marked as �Usually dispatched within 1-2 days� �Usually dispatched within 7 days� �Usually dispatched within 2 weeks� and �Usually dispatched within 2-4 weeks� If the product is listed as "Usually dispatched within 1-2 days�, �Usually dispatched within 7 days�, �Usually dispatched within 2 weeks� or �Usually dispatched within 2-4 weeks�, this means that we have no stock available in our warehouse and we will have to order the item from our suppliers. This can take as little as 1-2 days but as it depends on the stock situation at the supplier, this is out of our control. If we become aware that a product you have ordered is no longer available or cannot be obtained from our suppliers we will cancel your order and will let you know by e-mail. Dispatch estimates are for working days. Items marked as �In stock � usually dispatched within 24 hours� If the product is listed as "In stock - usually dispatched within 24 hours" it means that we have stock available in our warehouse and we can usually dispatch the item within 1 working day of you placing your order. Availability of limited editions. Please note that we sell a number of limited edition products, which by their very nature are limited in number. As such, availability is on a strictly first come first served basis. Whilst we will endeavor to fulfil your order, once our supplies are exhausted all outstanding orders will be cancelled and any monies paid refunded. We will not be responsible for compensating you for any other losses connected with the purchase of limited edition products. Delivery and Shipping Policy. Product prices on our site are exclusive of postage and packing charges. A summary of these charges are shown when you checkout your order. We will endeavor to deliver the product(s) to you as soon as possible, in accordance with our shipping policy and the products' availability as set out on the web site. Delivery time scales are as follows: If the product is listed as "Usually dispatched within 1-2 days�, �Usually dispatched within 7 days�, �Usually dispatched within 2 weeks� or �Usually dispatched within 2-4 weeks�, this means that we have no stock available in our warehouse and we will have to order the item from our suppliers. This can take as little as 1-2 days but as it depends on the stock situation at the supplier, this is out of our control. Dispatch estimates are for working days. Once these items are in stock at our warehouse we will dispatch them within 24 hours. Deliveries will be made to the address that you give us for delivery of the product(s). If you change your mind. You may cancel your order for any reason at any time up to the end of the seventh day after you have received the goods. If you do wish to cancel, the following terms will apply: If we have not yet dispatched the product, you may cancel your order by notifying us by email at sales@audio-ecstasy.co.uk quoting the order reference number. If we have allocated product to your order or already dispatched it then you will need to cancel the order by waiting until you receive the item(s) and then following the instructions on the Despatch Note which is sent with your order, and return the item(s) to us. We will then process your return and issue a refund or replacement as appropriate. Please note that your right to cancel does not apply to any product which you have unsealed from the packaging in which it was supplied. If you are wishing to return products because they are faulty please see the 'Returns' paragraph below. Returns We hope that all of our customers are happy with their purchases. If any product we deliver is not what you ordered or is defective or damaged, please let our Customer Service Department know as soon as possible and we will provide a refund or replacement in accordance with our Returns Policy. If you wish to return any item(s) from your order please fill out the back of the Despatch Note which is sent with all orders, detailing your reasons for return. You can then send the package back to us using the address provided. We will issue a refund or replacement as appropriate. We will reimburse the cost of postage where appropriate. For any item(s) which are defective, damaged or sent in error by us, we will refund the cost of the item(s) plus the cost of any postage charges paid by you as part of your initial order. If you require a replacement we will send this to you free of charge. For items which are no longer wanted we will refund the cost of the item but we will not refund any postage charges paid by you as part of your initial order. We will not issue any refunds where the item has been removed from its sealed packaging. Please note that items must be returned within 14 days of receipt in order for them to qualify for a refund. Customer Services If you have any comments with regards to service you�ve experienced online please call us on 0845 680 0209 Or you can email us at: support@audio-ecstasy.co.uk Or you can write to us at: Audio-Ecstasy PO Box 551 Hull HU5 5GN Limitation of Liability We will only be liable for losses which are foreseeable to both you and to us as a consequence of us breaching these terms and caused by our own negligence. We will not be responsible for any commercial or business losses (including without limit, loss of goodwill, profits, contracts, anticipated savings, data, or wasted expenditure) or any other indirect or consequential loss that was not reasonably foreseeable to both you and us at the time our contract was formed, or at the time you began using the web site. Nothing in these terms shall affect your statutory rights. If you have any doubts as to your statutory rights then you should contact your Local Citizens Advice Bureau or refer to the Office of Fair Trading web site (www.oft.gov.uk/default.htm). Third Party Sites Our web site includes links to external web sites. These links are provided merely as a service to users of the site and inclusion in this site does not constitute an endorsement by or affiliation with Audio-Ecstasy. Any goods that you order from any web site to which you link from this site are subject to any terms and conditions applicable to such web site and we shall have no liability to you in respect of such sites or any goods or services you may obtain from them. These web sites may collect data or solicit personal information from you. Those sites are not subject to our Privacy Policy. You should make sure you are happy with the terms and conditions and privacy policies on any such site before you use it. Your Account. Upon registration you will choose a confidential password. You will be responsible for all orders placed through your account so you should make sure that you keep your details safe and confidential. Intellectual Property. All copyright and other intellectual property rights in any material contained on this web site is either owned by us or has been licensed to us by the rights owners. The web site contains trademarks, including the "Uprising" name, the Uprising logos and any related domain name addresses which belong to us or have been licensed to us by the trademark owner for use on the Web site. Use of these trademarks is forbidden unless prior written permission has been obtained from the owner of the trademark. You may access any part of the site and download or copy material (by printing off individual pages on to paper) or download material onto disc for personal non-commercial use only. You may not, for instance, copy any product details, images or reviews for use in relation to any other web site. The copyright in such material shall be retained by us or where the material has been licensed to us, by the rights owners of the material. You may not remove any copyright, trademark or intellectual property notices contained in the original material from any material downloaded or copied from our web site. Data Protection Personal details provided to us through this web site shall only be used in accordance with our Privacy Policy. Please read this carefully before going on. By providing your personal details to us you are consenting to their use in accordance with our Privacy Policy. General. Save as expressly provided, these terms are not intended to confer any benefit on a third party under the provision of the Contracts (Rights of Third Parties) Act 1999. Any rights not expressly granted herein are reserved to us. We reserve the right to decline to supply any individual or company. We reserve the right at any time to suspend or terminate your access to or use of the web site. If any provision of these terms and conditions is found to be invalid by any Court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these terms and conditions which shall continue to have full force and effect. We will not be liable to you in the event that we are prevented by circumstances beyond our control from delivering any product which you have ordered. The failure by us to exercise any right or remedy under these terms and conditions shall not constitute a waiver of that right or remedy. Jurisdiction These terms shall be construed and interpreted in accordance with the relevant English law. The courts of England will have exclusive jurisdiction in relation to any claim, dispute or other matters arising from these terms, your use of the web site or the supply of products by us. Privacy Policy At Audio-Ecstasy we respect your right to privacy and are committed to protecting the personal information that we ask you to supply to us. We will only use the information we collect about you to process orders and to provide a better shopping experience. We and our associated companies may use your personal information to inform you about the latest changes to the site and products or services that you may find of interest but if you prefer not to receive this you can tell us by sending an e-mail message to customerservices@audio-ecstasy.co.uk What information do we ask for? We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. In addition, we will take reasonable steps to ensure that third parties to whom we transfer any data will provide sufficient protection of that personal information. How do we use the information? When you place an order, we need to know your name, e-mail address and delivery address. Your credit or debit card details will be obtained when you enter your card details to make your order. These are held on a secure server by Pay Pal who will responsible for debiting the correct amount from your card. This allows your order to be processed and fulfilled and permits us to track your order status. We also ask for your telephone number and Email address, which enables us to contact you urgently if there is a problem with your order. When you enter a competition or other promotional feature, we will ask for your name, address and e-mail address so we can administer the competition and notify winners. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors� needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies. When you place an order or access your account information, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. Will Audio-Ecstasy disclose the information it collects to outside parties? NO. Audio-Ecstasy does not supply your personal information to others. Review, correction or deletion of information from our records. If for any reason you are concerned that the personal information maintained by Audio-Ecstasy is not correct, or it changes or if you no longer desire our service we will endeavor to provide a way to correct, update or remove the data you have provided us with. This can usually be done by e-mailing us at customerservices@audio-ecstasy.co.uk or calling us on 0845 680 0209 Cookies Audio-Ecstasy may use either of two types of cookies on the web site: session cookies and persistent cookies. Session cookies are only temporary and are erased when your browser leaves a web site. This cookie enables the web site to remember important details such as the contents of your basket and whether you have logged in. Persistent cookies are stored on your hard drive until you erase them or they expire. We use persistent cookies for certain areas of the site, such as when you enter a competition or if you follow a link from one of our partner sites. They allow us to track how effective our partnerships and competitions are and help us to tailor our offer to our customers. How to disable cookies: Here is some information on how to disable cookies in some of the most popular browsers. If you use a browser which is not featured below you should be able to access information on how to disable cookies by going to the "Help" section of that browser. Microsoft Internet Explorer v.6 - In your browser click on "Tools" then choose "Internet options". Click on the "Privacy" tab. On the privacy tab, click on the "Advanced" button. A window will pop open where you can modify the settings that your browser uses to handle cookies. Check the box next to "Override automatic cookie handling". This will activate the options below where you can manually change the cookie handling settings. Microsoft Internet Explorer v.5 and v.5.5 - In your browser window click on "Tools" then choose "Internet options". Click the "Security" button. A window will pop up and then you should choose "Custom level". Scroll down the list of options until you find options under the "Cookies" heading. Here you can change the settings of how your browser should handle cookies. Netscape Navigator v.4.75 - In the browser window, click "Edit" and choose "Preferences". A window will pop open where you can modify many of the browser settings. Click on the "Advanced" option to highlight it. The advanced option screen will appear on the right where you can modify the way the browser should handle cookies. For as much information about cookies as you could reasonably expect to find in one place go to www.allaboutcookies.org. Your consent By using the site, you signify your assent to the Audio-Ecstasy Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to our Privacy Policy. Any change to the policy will be published on this page so that you are always aware of it. Your continued use of the site will signify your acceptance of these changes.